FAQ – Questions fréquemment posées

Qui nous sommes
Notre politique
Comment acheter un article
Options de paiement
Des prix
Livraison
Heure de livraison
Photographies et descriptions
Retour
Inexactitudes
Amendements réservés
Questions et remarques

Who are we?

Modelcarsales.eu est un groupe de collectionneurs passionnés dedie cast. Comme pour tous les collectionneurs, nous essayons de rendre nos collections aussi complètes que possible. Pour cela, nous achetons également des collections. Die cast models qui ne rentrent pas dans nos collections, ou que nous avons déjà proposés à d’autres collectionneurs via notre boutique en linge.

Vous recherchez une voiture miniature non répertoriée? Contactez-nous simplement. Ce site ne contient qu’une petite partie de la collection disponible et est mis à jour régulièrement. Il est possible que nous puissons vous aider avec le modèle à l’échelle que vous recherchez.

Vous envisagez de vendre votre collection? Contactez-nous pour découvrir les possibilités. Nous vendons également en consignation.

Attention: les modèles affichés sont pour les collectionneurs et pas de jouets. Ces modèles ne conviennent pas aux enfants de moins de 14 ans.

Our policy

Being collectors, we know what you expect from a collectors product.

We treat our die cast models with the greatest care. All models are carefully wrapped before shipping to make sure the models arrives undamaged. The photographs show the actual model you are buying and clearly show the condition of the model. If your nevertheless not satisfied, please contact us in order to resolve the problem.

How do I buy a die cast model?

If you wish to purchase a model from our site, you can order this by clicking on the shopping cart. The article will then be reserved for you. You will receive an order confirmation containing the price, P+P costs and how to pay.

Options de paiement

Your payment has to be received by us within 5 days. If your payment is not received within 5 days, your order will automatically be cancelled!

Payment via bank transfer. Our BIC and IBAN details are displayed on the confirmation order.

Alternatively it is also possible to pay through PayPal. Note: it is not necessary to have a PayPal account!

Our bank account

Bank: ING Bank
In the name of: MODELCARSALES EU
City: Eindhoven
Bank account nr: 0007 0930 88
IBAN: NL84 INGB 0007 0930 88
BIC: INGBNL2A

Des prix

All prices are non-negotiable and in Euro, including VAT but excluding P+P costs.

Livraison

In principle we ship worldwide. All P+P costs at buyers expense. Shipping via normal mail at cost.

Shipments with a value higher than € 45,00 will always be sent 'signed for'. There are additional charges for this service.

Heure de livraison

Purchased models will be sent within 2 work days after your payment has been received.

In case it is not possible to sent within 2 work days, we will inform you.

Photographies et descriptions

All pictures, drawings, descriptions, colours etc. are approximate. Any differences do not give right to cancellation of the order, reimbursement or compensation of any kind.

Retour

Being collectors ourselves, we understand the importance of adding a perfect die cast model to your collection. Since perfection has a different meaning to each individual, we try to describe the articles as good as possible.Despite this, you could still be unsatisfied with the article. In that case, sent us an Email describing your complaint and we will endeavour to resolve the problem.

Right of withdrawal

Upon delivery of products:
When purchasing products, a consumer has the possibility of dissolving the contract, without giving reasons, during fourteen days. This period commences on the day after the product was received by the consumer or a representative previous designated by the consumer and announced to the trader.

During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to the trader, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by the trader.

Costs in case of withdrawal

If a consumer makes use of his right of withdrawal, he shall be responsible for, at most, the costs of returning the goods.
If the consumer has paid a sum, the trader will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.

Preclusion from right of withdrawal

The trader can preclude the consumer from having a right of withdrawal as far is provided for in paragraph 2 and 3 of this article. The preclusion of the right of withdrawal is only valid if the trader clearly stated this fact when making the offer, or at least in good time prior to conclusion of the contract.

Preclusion from the right of withdrawal is only possible for products:
that have been created by the trader in accordance with the consumer's specifications;
that are clearly of a personal nature;
that cannot be returned due to their nature;
that rapidly decay or become obsolete;
the price of which is subject to fluctuations on the financial market over which the trader has no influence;
for individual newspapers and magazines;
for audio- and video-recordings and computer software, whereby the consumer has broken the seal.
Preclusion from the right of withdrawal is only possible for services:
relating to accommodation, transport, restaurant business or leisure activities to be carried out on a given date or during a given period;
the supply of which commenced, with the explicit consent of the consumer, before the withdrawal period had lapsed;
relating to bets and lotteries.
Items which have been ordered at the special request of the consumer an which are not usually stocked by the trader.

Inexactitudes

Should you observe a discrepancy on our site, do not hesitate to contact us at order@modelcarsales.eu.

Amendements réservés

Technical changes, colour deviations, changes in prices, print errors reserved. Modelcarsales.eu will endeavour to keep the site as up-to-date as possible. we accept no liability of any kind including products no longer available.